Pool Heater Recall Information

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Pool Heater Recall

Select Sta-Rite Max-E-Therm and Pentair MasterTemp Pool Heaters

At Pentair, the health and safety of our customers is our top priority. Pentair has issued a recall for a limited number of pool heaters manufactured between December 22, 2020 and January 6, 2021 due to a manufacturing issue that creates a potential fire hazard.

Additional information is available on the CPSC Website or the Healthy Canadians Website.

Description:

This recall involves Pentair Water Pool and Spa MasterTemp and Sta-Rite Max-E-Therm pool heaters manufactured between December 22, 2020 and January 6, 2021. Specific models numbers below are listed below.

If the manufacturing date located on the heater itself is between December 22, 2020 and January 6, 2021, the heater may be affected and Pentair will schedule a free-of-charge repair or replacement of the heater as applicable. Please shut off the gas supply to your heater and do not use it until we have verified that it has been repaired. If the heater was not manufactured within those dates, the heater is not affected by this issue.

Affected Units

This recall affects approximately 4,700 heaters. At this time, approximately 80 percent of the affected heaters have already been returned to Pentair or were repaired in the field.

The following Pentair Water Pool and Spa MasterTemp and Sta-Rite Max-E-Therm pool heaters manufactured between December 22, 2020 and January 6, 2021 are included in this recall. The model number and manufacture date are located on the serial number sticker on the heater. If the heater was not manufactured between December 22, 2020 and January 6, 2021, the heater is not affected by this issue.

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Contact

Customers should contact Pentair customer service at 1-800-831-7133 from 8 a.m. to 7:30 p.m. ET Monday through Friday to verify if the heater is potentially affected and coordinate a free-of-charge repair or replacement of the heater as applicable.
 

Item Gas Type Part Number
Max-E-Therm 333 Propane Gas Heater Natural SR333NA
Max-E-Therm 333 Propane Gas Heater Propane SR333LP
Max-E-Therm 333 Heavy Duty Heater Natural SR333HD
Max-E-Therm 400 Natural Gas Heater Natural SR400NA
Max-E-Therm 400 Propane Gas Heater Propane SR400LP
Max-E-Therm 200 Natural Gas Heater Natural SR200NA
MasterTemp 250 Propane Gas Heater Propane 460733
MasterTemp 250 Natural Gas Heater Natural 460732
MasterTemp 300 Natural Gas Heater Natural 460734
MasterTemp 400 Heavy Duty Heater Natural 460805
MasterTemp 400 Propane Gas Heater Propane 460737
MasterTemp 400 Natural Gas Heater Natural 460736
MasterTemp 400 HD ASME Natural Gas Heater Natural 461021

MasterTemp 250LP

E-Commerce/ Non-Trade Grade

Propane EC-462027

MasterTemp 250NA

E-Commerce/ Non-Trade Grade

Natural EC-462026

MasterTemp 400 LP

E-Commerce/ Non-Trade Grade

Propane EC-462029