Water Softening & Filtration FAQs

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Frequently Asked Questions

Where Is My Product?

By the end of the business day on which your order ships, you will receive a confirmation email that includes your product's shipping and tracking information. This tracking number is sent to the email address on the account at the time of purchase.

How Soon Can I Receive My Product If I Order Today?

All in-stock orders received before 2 PM EST are shipped the same day. Depending on where you live, the shipment may take up to 7 business days to arrive. You will receive tracking information via a detailed order confirmation email.

What Forms Of Payment Do You Accept?

We accept all major credit cards – Visa, Google Pay, Discover, American Express, and Mastercard® – PayPal*, e-checks, money orders and personal checks. Personal checks should be mailed to our corporate headquarters at:

Pentair Water Solutions
2361 Mason Ave., Suite 100
Daytona Beach, FL 32117

Please allow 5-7 business days for all personal checks and e-checks to clear before shipment.

Who Can Install A Product For Me?

If you live in a location where we offer in-home services, our team of residential water experts would be happy to help size and install a new water softening system. You can also call Pentair directly at 877-270-9417 to see if we offer installation services near you. If you do not live in one of these areas, we recommend checking with a local plumber or using an existing home services platform. We recommend first testing what is in your water with our 16-Point Rapid Water Test before making any purchases.

Who Can I Contact If My Product Isn’t Working Correctly?

If you have questions about your product’s performance, please call our technical support team at 877-210-7297.

What Type Of Home Water Consultations Do You Offer?

We offer three types of home water consultations: in-home, phone, or virtual consultation.

How Can I Change Or Cancel The Frequency Of Deliveries In My Watershield Account?

You can access your Watershield account through your account online. Once on Pentair.com/homewater, just click the My Account icon near the top of the page. Once you’ve logged in, you can update your Watershield account details.

Still Have Questions? We’ve Got You.

Pentair home water experts are available by phone Monday - Friday 8 AM - 9 PM ET and Saturday 8 AM - 8 PM ET

All indicated Pentair trademarks and logos are property of Pentair. Third party registered and unregistered trademarks and logos are the property of their respective owners.
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