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DEAR VALUED PARTNER/CUSTOMER:
Like many of you, we have been closely monitoring the impact of the COVID-19 outbreak.
In addition to implementing measures to help ensure the health and well-being of our employees at our various factories and sites, our global operations and supply teams are working diligently to help ensure that our customers are getting the best possible service and delivery during this time. Our customer service teams are available and ready to support you through this dynamic situation.
We have ongoing notifications to our workforce as this situation develops and has taken measures in accordance with U.S. Centers for Disease Control (CDC), the World Health Organization (WHO) and local government guidelines and recommendations. These measures include communicating guidance to employees on social distancing and other best practices to take during this time, protocols to help ensure employees are reporting exposure and possible symptoms, and we have transitioned to work remotely for several roles to also help limit exposure.
Our concerns are your concerns and we will continue to navigate through these circumstances with our commitment to Customer First at the forefront of everything we do.
COVID-19 & Our E-Commerce/Inside Sales Experience
- Orders placed through our inside sales and e-commerce teams are still shipping, with slightly extended ship times.
- You can still speak to any one of our water solutions experts by phone during our normal business hours.
- You can also text, email or chat with our agents if you have questions about your order, or about a system.
You can reach them by visiting our Contact Us Page.
This is a situation that is dynamic, but our commitment to prioritizing the well-being of our customers and employees is not. Our concerns are your concerns, and we will continue to take the necessary actions to prioritize their health.
We know that at a time like this your first priority may not be addressing your family’s water concerns, and we thank you for trusting us with your water needs as well as taking the time to read this post.
For now, please take care and follow precautions that limit the spread of COVID-19, and know that the Pentair Water Solutions team is available and ready to support your water needs.