Q: What do I need to set up my Connected Salt Level Sensor?
A: Items required for setup include: Connected Salt Level Sensor, batteries (included), Bluetooth® wireless technology and WiFi, and full bag of softener salt.

Q: What is the “Low, Med, High” in the Salt Usage Graph?
A: These values are comparing the salt usage of your water softener over time to ensure nothing has changed. These are not an indication of performance or comparison to other water softeners.

Q: Why is the Connected Salt Level Sensor using both Bluetooth® wireless technology and WiFi?
A: The Bluetooth® wireless technology connection is used to send the following information to your Pentair Connected Salt Level Sensor:

        1. WiFi network name and password
        2. Brine tank dimension, recorded from tank setup

Once this information is gathered by the device, Bluetooth® wireless technology is no longer required for operation. The Connected Salt Level Sensor will communicate with the Pentair Home app using the WiFi connection thereafter.

Q: Why do I still get alerts if I have turned them all off in the Pentair Home app settings?
A: You will receive a push alert and email when your salt or battery is low, or when your sensor is offline, regardless of your notification preferences.

Q: I inserted the batteries but the blue Mode Light is not on or ha stopped blinking. How do I place it back in Bluetooth® wireless technology pairing mode?
A: Press the Mode Button and the Mode Light will blink blue.

Q: What do the different mode lights mean?
A:

• Blinking Blue = Sensor is ready to be paired with your device via Bluetooth® wireless technology
• Solid Blue = Sensor is now connected via Bluetooth® wireless technology
• Blinking Green = Sensor is connecting to your WiFi
• Solid Green = Sensor is connected to your WiFi
  
• Red = Time to replace batteries in your sensor
• Orange = Sensor is in factory reset mode

Q: I bought a new water softener. How do I transfer my Connected Salt Level Sensor to the new softener?
A: Go to Device Settings in the app and select Repeat Tank Set Up. Your historical softener data (from previous softener) will be retained.

Q: I moved and took my Connected Salt Level Sensor with me. How can I reset and reinstall it on my new water softener? What about the historical data from my previous softener?
A: Go to Settings in Pentair Home app and change WiFi network information (if needed). Then, repeat Tank Setup in the app. Your historical softener data (from the previous location) will be retained. If you want to delete historical data from the app, go to Settings and “Remove Device”. Also, hold Mode Button for ten seconds until orange light appears. Your sensor is now reset.

Q: I moved and am not taking my Connected Salt Level Sensor with me. What about the historical data for that softener?
A: If you want to delete historical data from the app, go to Settings and “Remove Device”. Then, on your sensor, hold the Mode Button for ten seconds until the orange light appears. Your sensor is now reset and all historical data has been erased and will not be accessible to the next user.

Q: How do I factory reset my Connected Salt Level Sensor?
A: To factory reset your sensor, hold the mode button for ten seconds until the mode light turns orange.

Q: What if my Connected Salt Level Sensor is unable to connect to my WiFi?
A: Make sure your phone is connected to your 2.4GHz WiFi signal from your router. The water softener cannot be connected to the 5GHz frequency. The 2.4GHz frequency was intentionally chosen for this product because it has a longer range that is better suited for basements, outdoors, etc., whereas 5GHz is designed for shorter distances.

Q: How many users can I have on one account?
A: You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access the account.

Q: How many Connected Salt Level Sensor devices can I have connected to my account?
A: You can have up to five Connected Salt Level Sensor devices connected per account.

Q: Does the Connected Salt Level Sensor work with my smart home system (Alexa, Google Home, etc.)?
A: Your sensor is connected to the Pentair Home app, which is ready to accept additional Pentair connected devices as they become available. However, at this time, the Pentair Home app is not integrated with a smart home hub, or connected via voice with at-home assistants, like Alexa or Google Home.

Q: Why does my system say “Offline” on the Connected Salt Level Sensor dashboard?
A: If your system shows “Offline”, it means that your system has been disconnected from WiFi for over 60 minutes. Offline status may interrupt notifications and data exchange between the sensor and the app. Once WiFi connection has been restored, your Pentair Home app will automatically reconnect the sensor.

Q: Why didn’t I receive an email after resetting my password?
A:

• Verify the e-mail that you have listed on the account
• Check your junk or spam folder for the e-mail
• Try to reset the password again