Pentair Water Solutions FAQs

To locate your model, find the label on top of the control panel or shoulder of the tank.

If your product says Fleck, Autotrol, or Structural please click this link for support: Filtration Components Customer Service

Please follow this link to the most common parts for the Pentair Pelican systems. 

The Pentair Pelican systems were designed specifically for the DIY market and as such do not require “certified technicians” to perform service. While about 90% of our customers perform the service themselves, any plumber or handyman can also preform the services. Along with a technical support team, we offer self help videos on our youtube channel located here. Pentair Water Solutions - YouTube

The most common system is our PSE 1800/2000 models. The PSE system has only 2 maintenance requirements, one changing the sediment filter (Part #PC40-P) every 6-9 months. The second recommended service is changing the carbon media every 5 years.

Warranty registration online was discontinued. Should you need warranty support just contact our team at 877-842-1635 or email us at pws.tech@pentair.com

Pentair Pelican In Home Division was closed in 2022. Need help with your Pentair Pelican system, just contact our team at 877-842-1635. Need a new water treatment system? Please visit our True Blue Dealer page to contact us.

The model number for your VIQUA system, which starts with an alpha character, can be located on the silver label that is adhered to the UV stainless steel chamber.

Yes, some of our systems do reduce PFOA and PFOS. Please review the data reduction claim located in each owner's manual. Owners manuals can be located on www.pentair.com

You can also learn more by going to our PFAS education article.

Every home has different water challenges. Work with a professional to help you make the best decision for your specific water needs. Trusted Pentair model lines like Fleck, Autotrol, Structural, and Pentek deliver clean, delicious water. Go to our True Blue Dealer page to learn more.

• Typically, these are forms of mold and mildew that live in damp areas like the ring of toilet or on the tips of faucets. This typically leaves streaks running down to the water. While below the water line this is caused by mineral deposits which can be black grey or even brown.
• These issues can be controlled with a strong bleach solution or commercial products designed to attach to the toilet bowl such as Kaboom cleaner.

First determine where the water is leaking from and place the system in bypass. If you can not bypass your system, turn the water to the system off. Take a picture of the part that is leaking and send the picture to pws.tech@pentair.com or call our technical support group at 877-842-1635.

• Ensure that the water softener is plugged in and is getting power (display should be on)
• Check bypass valve are not bypassed. Bypass valves should be inline with the pipes.
• Check level of salt in tank. Salt should be at least ¼ full. Water level should be between 4”-14”
  • If there is no water in tank, contact technical support at 877-842-1635.
• Start a manual regeneration. Note the level of water in the tank. Check the water level in the tank after 1 hour. If water level did not go down, contact technical support at 877-842-1635

• More than normal water usage is the most common issue. Confirm
• Ensure incorrect hardness setting is programmed into the control.
• Incorrect gallon reading on control. Follow owner’s manual instructions to get to the diagnosis screen. Turn on a kitchen sink and ensure the flow rate display reading the correct amount.
• Improper salt mode setting/improper programming. Follow owner’s manual instructions
  

• Ensure that the water softener is plugged in and is getting power (display should be on)
• Check bypass valve are not bypassed. Bypass valves should be inline with the pipes.
• Incorrect gallon reading on control. Follow owner’s manual instructions to get to the diagnosis screen. Turn on a kitchen sink and ensure the flow rate display reading the correct amount.

This error code indicates that the electronic valve did not return home. Un plug the power to the system and plug back in. Confirm that the display on the valve no longer shows the error code. Should the error code return, call technical support at 877-842-1635

This is a normal part of the system display and would not indicate an issue with the system.

If the display is blank and has no color showing, confirm that the plug the system is plugged into is getting power. Plug a different item into the outlet and confirm there is still power. If there is power contact technical support at 877-842-1635

• Using water during regeneration, or incorrect time set on valve
• Restricted drain line
• Debris or material in the brine injection system
  

• Worn piston seals or disk
• Disk out of alignment
• Faulty microswitches or harness

For any of these, please contact technical support at 877-842-1635

Housing still under pressure. Turn off water to home and then open kitchen sink faucet. Once water stops running, then try to open housing. (Note: if you have to turn more than one valve to turn off water, you are trapping pressure)

Bad flange seals. Follow this link for troubleshooting. Dosatron D14MZ2 - Troubleshooting Video - YouTube

Worn check valve. Follow this link for troubleshooting. Dosatron D14MZ2 - Troubleshooting Video - YouTube

For Blue pumps: bad seal at suction tube or stem seals need replacing.  Follow this link for troubleshooting. Dosatron D14MZ2 - Troubleshooting Video - YouTube

For Black Electric Pumps: Check to ensure pump purged, replace head and injector.

Leaking from air gap indicates restriction in gravity drain line. Make sure no loops or kinks are present. Remove tube and clean out any debris from drain line.

First check lift tank and determine the weight. (light or heavy). If heavy suspect ruptured bladder in tank. If light suspect membrane filter needs changing.

A3 indicates bulb has reached its 365 day life. Replace bulb and reset timer. Timer reset is unplug power. Press and hold reset button while plugging power back in. Continue to hold until rSet is displayed. Release and display will say 365.

Press and hold reset button while plugging power back in. Continue to hold until rSet is displayed. Release and display will say 365.

Unplug power supply and remove bulb. If bulb is wet, check for cracks in sleeve bolt and repair any other leaks. If bulb is dry, reconnect bulb and apply power. If power supply is still blank, replace bulb.

Ensure the quartz sleeve is positioned correctly and is not cracked. Check the condition of o-rings and are seated correctly. Tighten sleeve retaining bolts hand tight.