Pentair recommends 99% salt crystals. You can find this salt at your local grocery store, hardware store or gas station.

You can find Pentair warranty policies by clicking the button below.

The manufacturing date and serial numbers are on your tank’s label. They are located below the model number. 

The following is a list of common reasons as to why this may be happening:

• The unit is unplugged or no power is going to the unit.
• The unit is in bypass.
• The meter is counting gallons remaining off of the timer.
   

Your water may not feel slippery because your water softener may not be re-generating. Another reason may be that there is no salt in your brine tank.

You can tell if your water softener is using too much salt by verifying that your capacity, hardness, meter setting and salt dosage are set correctly for the size of your system. Next, check if your brine tank is full of water.

• If it is, push the float down and see if the brine tank starts to fill.
• If it is not, check if your brine valve refill amount is correct.  

To determine the potential cause, put your water softener in bypass and see if the pressure increases.

• If the pressure does not increase, then the restriction is in your plumbing. Check all shut off valves.
• If the pressure increases, the pressure drop is within the water softener system. You may need to replace your resin.
• If the issue persists, contact your installer, dealer or Pentair technical support for further assistance.
  

Check that the inlet and outlet plumbing on your softener is not reversed. If your inlet and outlet are plumbed correctly, your distributor assembly is likely cracked and needs to be replaced. Contact your installer or dealer for further assistance.

Check your programming to confirm that the correct iron amount is set for your hardness level. If that is correct, check the following:

• Does the unit regenerate? If not, please reference FAQ 4.
• Do you have low pressure? If yes, please reference FAQ 7.
• Have you tried using resin cleaner? If yes, you may need to rebed your system.
  

You should replace your Pentair Whole House Filter when there is a noticeable change in appearance or taste in the water, or when substantial reduction in flow occurs. Timing can vary depending on your water source, but filter cartridges should be replaced at least once a year. See video for detailed instructions.

The replacement process is simple to do on your own, but a local water treatment professional or plumber can help if needed. See video for detailed instructions or follow the steps below:

• Turn off cold water supply and open the drinking water faucet to release pressure from system.
• Unscrew and remove bottom of filter housing. Locate and remove O-ring, wipe clean of lubricant, and set aside.
• Discard used filter cartridges. Using a non-abrasive sponge or cloth, scrub the bottom of filter housings, O-ring grooves, and caps with dish soap and warm water. Rinse thoroughly. Fill bottom of each housing one third full with water. Add two tablespoons of household bleach and scrub to disinfect.
• Lubricate O-rings with silicone grease. Insert O-ring in groove and press into place.
  NOTE: This step is important to ensure a proper housing seal. Make certain each O-ring is seated level in its groove or a leak may occur.
• Insert filter cartridge in bottom of filter housing.
• Screw bottom of housing onto cap and hand tighten. DO NOT OVERTIGHTEN. Using the wrench could result in over tightening and may compress the O-ring too much, causing a leak.
• Flush filter for 10 minutes before use.
  

If you live in a location where we offer in-home services, our team of residential water experts would be happy to help size and install a new water softening system. You can also call Pentair directly to see if we offer installation services near you 866-777-3469. We If you do not live in one of these areas, we recommend checking with a local plumber or using an existing home services platform. Get started by first testing what is in your water with our 16-Point Rapid Water Test, which tests your water for the most common water woes, including hardness level.

We ship all in-stock orders the same day when an order is received before 2PM EST. Depending on where you live, the shipment will take up to 7 business days to arrive. You will receive tracking information via the email provided on the order details.

In short, no. The way salt-free water softener alternatives work is they neutralize, rather reduce or remove, the hard water-causing minerals. These minerals are the same ones that can cause drying out of hair and skin so you will only reap the softer skin/shinier hair benefits with a salt-based water softener system.

It really depends on your lifestyle and the problems you are looking to resolve. For example, our salt-based water softeners use salt to reduce hard water-causing mineral ions, like calcium and magnesium. Water softeners can reduce any level of hard water, resulting in softer skin, shinier hair, longer lasting appliances and less scale buildup caused by hard water. Salt does need to be replenished on a recurring basis, depending on your water usage. Salt-Free Water softener alternatives, on the other hand, neutralize – rather than reduce or remove – hard water minerals. Benefits of a water softener alternative include not having to buy and refill salt, making these systems more hassle-free. They also do not require electricity to operate. You can learn more about hard water or dive deeper into the differences of a salt-based water versus a salt-free water softener alternative in our Education Center.