Here are some problem solving tips that will help you troubleshoot if you are continuing to experience issues with IntelliCenter remote control capabilities in the Pentair Pool app.

IntelliCenter Shows a Gray Dot in the App
If your IntelliCenter was installed prior to May 25 and your system appears in the Pentair Pool app but shows a gray dot (and cannot be controlled), a simple reboot will typically resolve the issue.

1. Go to the IntelliCenter outdoor control panel at the equipment pad.
2. Press Settings.
3. Use the down arrow to scroll to Reboot This Panel.
4. Select Reboot.

After one minute, reopen the Pentair Pool app. Your IntelliCenter should now show a green dot under Remote Networks, indicating it is connected and ready to control.

If you created a new Pentair Pool App account AND your new IntelliCenter was installed May 25 – May 28
You will need to log out of your existing Pentair Pool App account and create a new account using a different email address as the account setup was not working properly during this period.

1. Go to your IntelliCenter outdoor control panel at the equipment pad.
2. Press Settings.
3. Use the down arrow to scroll to Pentair User Portal.
4. Select Add New Account.
5. Enter a Property Name
6. Select Email
7. Use the back button to erase the old email.
8. Enter a different email
9. Press the Check mark.
10. Press the Check Mark again.
11.  Press Enter Password and enter a new password with following criteria:
    • Minimum of 8 characters
    • At least one uppercase letter
    • At least one lowercase letter
    • At least one number
    • At least one special character
    • Spaces are not recommended.    
12. Press the Check Mark
13. Press Re-enter Password and re-enter the password.
14. Press the Check Mark
15.  Press the Check mark to confirm.
16.  Create a new Pentair Pool App account using the new (different) email address and password. (used in step 8 and 11)    

This will pair your IntelliCenter system to your new Pentair Pool account.

If you are still experiencing connectivity issues or have any questions, please contact Pentair Pool Support at 1‑800‑831‑7133 or visit our support page.