App FAQs

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LET'S DIVE INTO THE DETAILS.

Change the intro sentence to read: You have questions, we have answers! Our Pentair Home app experts have rounded up the most pressing questions from water enthusiasts just like you. From general app management to specific product details, and everything in between.

How do I create an account in the Pentair Home app?

On the Log In screen, tap Sign Up to create a new account. Enter your email address and a strong password. Tap on the check box to agree to the Terms of Service.  Watch this how-to video for a step by step walkthrough.

How many users can I have on one account?

You can have only one email address on your account. Other persons in your household can use the same email address and password to access your account on other devices. There is no limit to the number of devices you can be logged in on.

Why didn’t I receive an email after resetting my password?

Verify the e-mail address that you have listed on the account. Check your junk or spam folder for the e-mail. Try to reset the password again.

Why do I get text messages but no email messages?

Your notification settings are likely set to text but not email. To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications.

Can I download and use the Pentair Home app and range of connected products if I live outside of the U.S.?

At this time, the Pentair Home app and connected products are available in North America (USA, Canada & Mexico). Please see specific information on the product pages in which you are interested, for more information.

How do I find a dealer or store that sells Pentair connected products?

Pentair offers a range of connected products for home water management. Information on availability and where to buy differs by product.  Some products can be found at leading retailers, while others require installation by a professional. Where-to-buy information can be found on each product page.

I’m having problems connecting my product to the Pentair Home app. What should I do?

Please visit the support page for your specific Pentair connected device.

How do I locate a professional to help me with my connected product?

If your product allows for remote monitoring, and this was not set up in your Pentair Home app upon installation, you can search for a professional in your area to request monitoring of the product. Watch this how-to video to learn how to set-up remote monitoring.

You can also find a water professional in your area by visiting the Find a Dealer page on Pentair.com

Does the Pentair Home app or range of connected products work with my smart home system? (i.e. Alexa, Google Home, etc**)

The Pentair Home app accepts a wide range of Pentair Connected water devices that can be used throughout your home to help you move, improve and enjoy your water. However, at this time, Pentair Home and Pentair Pro are not integrated with other smart home devices, or connected via voice with at home assistants like Alexa or Google Home.

** Amazon Echo® and AlexaTM are trademarks and/or registered trademarks of Amazon Technologies, Inc. iOS® is a registered trademark of Cisco Technology, Inc.

I received a notification on my Pentair Link2O app that my connected product is moving to the Pentair Home app. What do I need to do?

Yes, all products on the Link2O app are moving to the Pentair Home app. Please visit the Link2O app webpage and see instructions under How do I make the switch? section.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

How do I create an account in the Pentair Pro app?

On the Log In screen tap Sign Up to create a new account. Enter your email address and a strong password. Tap the check box to agree to the Terms of Service.

Can my employees / installers access my Pentair Pro app account?

Yes you can add (or remove) installers to your account via the Pentair Pro Web app. PENTAIRPRO.COM DOES NOT EXIST

What is the difference between an Admin and an Employee in the Pentair Pro app?

An admin is the primary account holder (normally the business owner or office manager). You can add employees to your Pentair Pro app account only through the Pentair Pro Web app on your desktop or laptop. Please visit www.pentairpro.com, login, and follow the instructions.

PENTAIRPRO.COM DOES NOT EXIST

Why didn’t I receive an email after resetting my password?

Verify the e-mail that you have listed on the account. Check your junk or spam folder for the e-mail. Try to reset the password again.

Why do I get text messages but no email messages?

Your notification settings are likely set to text but not email. To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications.

I’m an independent dealer but not currently enrolled in a Pentair Partners program. Can I use the app?

The app is free for anyone to download and you can install Pentair connected products and see the installations on the app. To access additional benefits of the app, such as remote monitoring, you need to be enrolled in a Pentair Partners program. Click here to learn more about becoming a Pentair Partner.

How do I remotely monitor a customer’s connected Pentair product?

Remote monitoring by a professional is a functionality available to residential customers on select Pentair connected products. Remote monitoring by your business through the homeowner’s app (Pentair Home).  When a request is sent, you will receive a notification on your Pentair Pro app account. You will have the option to: Contact the Customer, Accept Request, or Deny Request.

Can a homeowner opt-in or opt-out of the remote monitoring service?

Yes, a homeowner can choose to revoke remote monitoring access from a water treatment professional after they have opted in to that service.

I received a request from a homeowner to monitor a device that I did not install.  How is this possible?

Residential customers have the option, via the Pentair Home app, to find a service provider in their area who is enrolled in a Pentair Partner program. If you receive a request, you can choose to contact the homeowner to learn more, accept or deny the request.

Does the Pentair Home app or range of connected products work with a smart home system (i.e. Alexa, Google Home**)?

The Pentair Home app accepts a wide range of Pentair Connected water devices that can be used throughout a home to help your customers move, improve and enjoy their water. However, at this time, Pentair Home and Pentair Pro are not integrated with other smart home devices, or connected via voice with at home assistants like Alexa or Google Home.

** Amazon Echo® and AlexaTM are trademarks and/or registered trademarks of Amazon Technologies, Inc. iOS® is a registered trademark of Cisco Technology, Inc.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

How often does my ChemCheck take a reading?

As long as your pump is running, your ChemCheck will take a reading every hour.

What does my ChemCheck measure?

ChemCheck measures Oxidation Reduction Potential (ORP) which is the effectiveness of your sanitizer pH and water temperature.

Can I get an instant reading whenever I would like?

The ChemCheck remains in a sleep state in order to conserve power and it wakes up regularily to take readings.  Because it lives in this sleep state, a reading cannot be requested from the app.  You can, however, press the blue botton on the ChemCheck and it will wake it up and take a reading 5 minutes later.

Why do I have to wait 5 minutes after pressing the button for a reading?

ChemCheck measures your water with an electrical sensor.  In order to take an accurate reading, the circuitry needs time to stabilize after waking up.

Why does my ChemCheck only take readings when my pump is running?

If your pump is not running, the water in the ChemCheck will be stagnant and will not be representitive of your actual pool water.

Where can I install my ChemCheck?

Please Reference the owners manual for detailed installation guide and options.

Do I need an electrician to install my ChemCheck?

No. There are two options to power your ChemCheck. There is a plug in version that will plug into any 120V outlet available on your pool pad and there is a battery operated version that includes a rechargable battery if there is not an available outlet.

Why does  my ChemCheck pH reading differ from my water test?

ChemCheck uses an electrical pH sensor.  This sensor is more accurate and less succeptible to errors than some other test methods.  There are many variables that can cause errors in reading a test strips or reagent tests.

Why doesn’t my ChemCheck tell me my free chlorine levels?

ChemCheck uses a probe that measures water parameters electrically, currenly free chlorine can only be measured chemically.  Instead, the ChemCheck measures ORP which is a direct measure of your waters ability to sanitize bacteria. (provide link to more information on ORP)

Why does my ChemCheck sanitizer reading differ from my water test?

ChemCheck uses ORP, which is a measure of the effectiveness of your santizer.  Traditional test kits measure the amount of sanitizer in water, but not necessarily its effectiveness.  Pentair recommends  using traditional testing methods in conjunction with ChemCheck's constant monitoring to keep pool owners informed of their waters condition. 

My ChemCheck is telling me that there is no flow, but my pump is on.

There is a blue plunger inside the clear jar on your ChemCheck.  If this plunger is visible, while your pump is on, then there is not enough water flowing through your ChemCheck.  This could be because the inline debris screen is clogged with debris or it could be because your pump is not turned up high enough.  Please refer to the instruction manual for more information.

Why do I need to wait 24 hours after installing my ChemCheck to calibrate and use it?

The probe needs time to acclimate and adjust  to your pool water.  If this is not done, the readings will be inaccurate.

 

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account. This one account can be used across multiple devices.

Does the Connected Water Softener work with my smart home system (Alexa, Google Home, etc)?

Your water softener is connected to the Pentair Home and Pentair Pro apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What if my Water Softener is unable to connect to my WiFi?

Make sure your phone is connected to your 2.4GHz WiFi signal from your router. The Water Softener cannot be connected to the 5GHz frequency. The 2.4GHz frequency was intentionally chosen for this product because it has a longer range that is better-suited for basements, outdoors, etc., whereas 5GHz is designed for shorter distances.

Why does my system say Offline on the Water Softener Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro app will automatically reconnect the water softener.

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email. To confirm or
change these settings, open your Pentair Home app, go to Account and select Notifications.

Why didn’t I receive an email after resetting my password?

  • Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Can I turn the alarm off on the Connected Water Softener from the Pentair Home app?

No, you cannot. The alarm must be turned off on the softener’s control panel. The app can only monitor the device, not control it.

Can I change the Connected Water Softener’s programming using the Pentair Home app?

No, you cannot. Programming must be done at the device. The app can only be used to monitor the device, not change settings on the softener.

How to setup my Pentair Pentek Intellidrive?

  1. Plug in and hook up the gateway
  2. Remove the cover from the drive
  3. Connect Pentek communication hub to the drive
  4. Replace the drive cover and restore power to the drive
  5. Register device online

What kind of alerts will I receive about my Pentek Intellidrive?

Through Pentair Home app, you will receive alerts and status reports about your Pentair Pentek Intellidrive. Stay in the know about things like system pressure, fault conditions, internet connection and connecting with a professional.

Will Pentek Intellidrive help me control the water pressure?

Yes, Pentair Pentek Intellidrive gives you the ability to optimize the water
pressure in the shower, dishwasher and lawn sprinkler. This device
automatically adjusts itself to deliver the water pressure you want.

How do I pair my device via Bluetooth® wireless technology?

Turn on Bluetooth® on your wireless device and press the Mode button on the IntelliSync unit.

I can’t connect to my home network

Be sure that your home router is 2.4 GHz. Also check your home router SSID and password.How do I turn my pump ON/OFF?

How do I turn my pump ON/OFF?

On the Pump Speed Settings page, toggle the “Enabled” button to “off” to turn the pump off. To turn the pump on, toggle the “off” button to “Enabled”. This will place the pump in the “running schedules” mode.

What is the “Low, Med, High” in the Salt Usage Graph?

These values are comparing the salt usage of your water softener over time to ensure nothing has changed. These are not an indication of performance or comparison to other water softeners.

Why is the Connected Salt Level Sensor using both Bluetooth® wireless technology and WiFi?

The Bluetooth® wireless technology connection is used to send the following information to your Pentair Connected Salt Level Sensor:

        1. WiFi network name and password
        2. Brine tank dimension, recorded from tank setup

Once this information is gathered by the device, Bluetooth® wireless technology is no longer required for operation. The Connected Salt Level Sensor will communicate with the Pentair Home app using the WiFi connection thereafter.

Why do I still get alerts if I have turned them all off in the Pentair Home app settings?

You will receive a push alert and email when your salt or battery is low, or when your sensor is offline, regardless of your notification preferences.

I inserted the batteries but the blue Mode Light is not on or ha stopped blinking. How do I place it back in Bluetooth® wireless technology pairing mode?

Press the Mode Button and the Mode Light will blink blue.

What do the different mode lights mean?

Blinking blue = Sensor is ready to be paired with your device via Bluetooth® wireless technology
Solid blue =
Sensor is now connected via Bluetooth® wireless technology
Blinking Green =
Sensor is connecting to your WiFi
Solid Green =
Sensor is connected to your WiFi
Red = Time to replace batteries in your sensor
Orange = Sensor is in factory reset mode

I bought a new water softener. How do I transfer my Connected Salt Level Sensor to the new softener?

Go to Device Settings in the app and select Repeat Tank Set Up. Your
historical softener data (from previous softener) will be retained.

I moved and took my Connected Salt Level Sensor with me. How can I reset and reinstall it on my new water softener? What about the historical data from my previous softener?

Go to Settings in Pentair Home app and change WiFi network information (if needed). Then, repeat Tank Setup in the app. Your historical softener data (from the previous location) will be retained. If you want to delete historical data from the app, go to Settings and “Remove Device”. Also, hold Mode Button for ten seconds until orange light appears. Your sensor is now reset.

I moved and am not taking my Connected Salt Level Sensor with me. What about the historical data for that softener?

If you want to delete historical data from the app, go to Settings and “Remove Device”. Then, on your sensor, hold the Mode Button for ten seconds until the orange light appears. Your sensor is now reset and all historical data has been erased and will not be accessible to next user.

How do I factory reset my Connected Salt Level Sensor?

To factory reset your sensor, hold the mode button for ten seconds until the mode light turns orange.

What if my Connected Salt Level Sensor is unable to connect to my WiFi?

Make sure your phone is connected to your 2.4GHz WiFi signal from your router. The water softener cannot be connected to the 5GHz frequency. The 2.4GHz frequency was intentionally chosen for this product because it has a longer range that is better suited for basements, outdoors, etc., whereas 5GHz is designed for shorter distances.

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access the account.

How many Connected Salt Level Sensor devices can I have connected to my account?

You can have up to five Connected Salt Level Sensor devices connected per account.

Does the Connected Salt Level Sensor work with my smart home system (Alexa, Google Home, etc.)?

Your sensor is connected to the Pentair Home app, which is ready to accept additional Pentair connected devices as they become available. However, at this time, the Pentair Home app is not integrated with a smart home hub, or connected via voice with at-home assistants, like Alexa or Google Home.

Why does my system say “Offline” on the Connected Salt Level Sensor dashboard?

If your system shows “Offline”, it means that your system has been disconnected from WiFi for over 60 minutes. Offline status may interrupt notifications and data exchange between the sensor and the app. Once WiFi connection has been restored, your Pentair Home app will automatically reconnect the sensor.

Why didn’t I receive an email after resetting my password?

  • Verify the e-mail that you have listed on the account
  • Check your junk or spam folder for the e-mail
  • Try to reset the password again

What is a battery backup unit (BBU) sump pump?

A battery backup unit (BBU) sump pump is a secondary sump pump powered by a 12V deep cycle battery that automatically protects your basement if power goes out, or if the primary sump pump fails.

How to setup my device for mobile access?

  • Complete installation of the BBU
  • Connect the Pentair Home app gateway to your home router using the Ethernet cable provided
  • Connect power supply to gateway
  • Verify the BBU is connected wirelessly to the gateway
  • Log on to www.mylink2o.com
  • Create your account using either a computer (recommended), tablet or smart phone
  • Follow the steps at login to create your account and program the
    system

Why should I buy a Pentair Home app compatible BBU?

For the added convenience, security, and peace of mind of being able to use your smartphone, computer or tablet to monitor your BBU.

  • Easy To Install And Use – Plug And Play Wireless Setup With No Wiring To Run In Your Home
  • Provides Advanced Notification When Your Home Is In Danger Of
    Flooding
  • No Long Term Contracts, Cancel At Any Time
  • Remotely Test Your System From Anywhere In The World
  • Access To Helpful Resources To Help Keep Your Basement Dry

How much does Pentair Home app connectivity service cost?

Pentair Home app service is included within the cost of the device with no separate annual fee.

How to setup my device for mobile access?

  1. Pair your mobile device using Pentair Home app via wifi connection.
  2. Register the Pentair Pentek Tri-Larm unit online

Is Pentek Tri-Larm compatible with other smart devices?

Yes, Pentek Tri-Larm is compatible with other Pentair connected smart devices:

  • Pentair Sump Pump Battery Backup Unit
  • Pentair Pentek Intellidrive

How will Pentek Tri-Larm remote monitoring help me and my family?

Pentek Tri-Larm will keep you informed about:

  • Freeze alerts
  • Leak detection
  • Power monitoring

Will I be notified if the electricity goes out at home?

Yes, Pentek Tri-Larm alerts you if your power goes out. You’ll know:

  • When you sump pump is not running
  • How long other appliances have been without power

How many users can I have on one How to setup my device for mobile access?

  1. Pair your mobile device using Pentair Home app via wifi connection
  2. Register the Pentair Pentek Well Defender unit online

*The mobile device used to pair the Pentek Well Defender must be within range of the router during the pairing process.

What type of alerts will I receive?

When common issues occur with your Pentek Well Defender, you will be notified for over-current, dry run, over/under voltage and waterlogged tank.

How will Pentek Defender help protect my home water system while I’m away?

Pentair Pentek Defender will trigger smart pump shutoff when potentially damaging conditions are detected (dry well, pressure tank failure or pump blockages).

Why is this device beneficial for me and my family?

Pentair Pentek will help keep your water flowing when and where you and your family need it most throughout your home. You’ll be able to get notified via Pentair Home app and make informed decisions about your home’s water system.

Still have questions? We've got you.