Pro App Support

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Take your service model to the next level. With the new Pentair Pro app, you can deliver unparalleled service to your residential customers with trusted Pentair technology that’s smarter than ever. 

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STAY CONNECTED TO YOUR CUSTOMERS

The Pentair Pro app keeps you in the loop with remote access to information for homeowner system installs. A full dashboard and customer alerts helps your business run smoothly and provides peace of mind.

YOU’RE IN CHARGE

  • Access system status anywhere, anytime
  • Receive real-time customer alerts and alert history
  • View system details and diagnose from afar
  • System support and troubleshooting guides at your fingertips
 

The Pentair Pro app is available in both the Apple app store and Google play store. Login option is compatible with most WiFi enabled devices including computers and ipads.

Get in Touch

Our support team is here to assist you.                                                     

Here to Help

If you have questions about a Pentair product or concerns about your water, our customer service team is here to help you.

Call Us: 1-800-861-8758

 

Pentair Pro App Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or download the Professional Guide below. 

Frequently Asked Questions

How do I remotely monitor a Pentair Home Connected Water Softener?

A homeowner must request remote monitoring by your business through the Pentair Home app.  When a request is sent, you will receive a notification.  You will have the option to Contact the Customer, Accept the request, or Deny the request.

Can my installers access my Pentair Pro account?

Yes, you can add (or remove) installers to your account via the Pentair Pro web app. 

Why do I get email messages but no text messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can a Homeowner select a different water specialty professional for remote monitoring? 

Yes, a Homeowner can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a connected water softener at one time.

Does the Pentair Home Connected Water Softener work with smart home systems (Alexa, Google Home, etc)?

The Pentair Home Connected Water Softener is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Connected Water Softener? Our customer service team is here to help you.

Call: 1-800-861-8758

Email: ConnectedSupport@Pentair.com    

Pentair Pro App Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How do I remotely monitor a Pentair Home ChemCheck?

A homeowner must request remote monitoring by your business through the Pentair Home app.  When a request is sent, you will receive a notification.  You will have the option to Contact the Customer, Accept the request, or Deny the request.

Can my installers access my Pentair Pro account?

Yes, you can add (or remove) installers to your account via the Pentair Pro web app. 

Why do I get email messages but no text messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can a Homeowner select a different water specialty professional for remote monitoring? 

Yes, a Homeowner can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a ChemCheck at one time.

Does the Pentair Home ChemCheck work with smart home systems (Alexa, Google Home, etc)?

The Pentair Home ChemCheck is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Pro mobile app or ChemCheck? Our customer service team is here to help you.
Call: 1.800.831.7133

Pentair Pro App Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How do I remotely monitor a Pentair Home IntelliSync?

A homeowner must request remote monitoring by your business through the Pentair Home app.  When a request is sent, you will receive a notification.  You will have the option to Contact the Customer, Accept the request, or Deny the request.

Can my installers access my Pentair Pro account?

Yes, you can add (or remove) installers to your account via the Pentair Pro web app. 

Why do I get email messages but no text messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can a Homeowner select a different water specialty professional for remote monitoring? 

Yes, a Homeowner can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a IntelliSync at one time.

Does the Pentair Home IntelliSync work with smart home systems (Alexa, Google Home, etc)?

The Pentair Home IntelliSync is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Pro mobile app or IntelliSync? Our customer service team is here to help you.
Call: 1.800.831.7133

Pentair Pro App Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How do I remotely monitor a Pentair Home IntelliConnect?

A homeowner must request remote monitoring by your business through the Pentair Home app.  When a request is sent, you will receive a notification.  You will have the option to Contact the Customer, Accept the request, or Deny the request.

Can my installers access my Pentair Pro account?

Yes, you can add (or remove) installers to your account via the Pentair Pro web app. 

Why do I get email messages but no text messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can a Homeowner select a different water specialty professional for remote monitoring? 

Yes, a Homeowner can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a IntelliConnect at one time.

Does the Pentair Home IntelliConnect work with smart home systems (Alexa, Google Home, etc)?

The Pentair Home IntelliConnect is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Pro mobile app or IntelliConnect? Our customer service team is here to help you.
Call: 1.800.831.7133

Pentair Pro App Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How do I remotely monitor a Pentair Home Intellidrive?

A homeowner must request remote monitoring by your business through the Pentair Home app.  When a request is sent, you will receive a notification.  You will have the option to Contact the Customer, Accept the request, or Deny the request.

Can my installers access my Pentair Pro account?

Yes, you can add (or remove) installers to your account via the Pentair Pro web app. 

Why do I get email messages but no text messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can a Homeowner select a different water specialty professional for remote monitoring? 

Yes, a Homeowner can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a Intellidrive at one time.

Does the Pentair Home Intellidrive work with smart home systems (Alexa, Google Home, etc)?

The Pentair Home Intellidrive is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Pro mobile app or Intellidrive? Our customer service team is here to help you.


Call: 1-800-365-6832

Pentair Pro App Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How do I remotely monitor a Pentair Home Defender?

A homeowner must request remote monitoring by your business through the Pentair Home app.  When a request is sent, you will receive a notification.  You will have the option to Contact the Customer, Accept the request, or Deny the request.

Can my installers access my Pentair Pro account?

Yes, you can add (or remove) installers to your account via the Pentair Pro web app. 

Why do I get email messages but no text messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can a Homeowner select a different water specialty professional for remote monitoring? 

Yes, a Homeowner can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a Defender at one time.

Does the Pentair Home Defender work with smart home systems (Alexa, Google Home, etc)?

The Pentair Home Defender is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Pro mobile app or Defender? Our customer service team is here to help you.


Call: 1-800-365-6832

The app currently works with the following Pentair water systems:

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 Pentair Home Connected Water Softener

Stay Connected to Your Customers

  • Pro Fleet View helps you route your service and delivery schedule
  • System Status Indicator tells you your customer systems are “OK"
  • Customer Alerts allow you to proactively manage customer needs

Become a Trusted Partner

  • Pro Locator allows customers to find you for products, services and referrals
  • Low Salt Alerts allow you to see which customers need salt refill services
  • Fleck valves, now connected, deliver trusted performance and reliability

Save Time, Grow Revenue

  • Remote Monitoring sends you system info for remote troubleshooting
  • System History gives you data to optimize settings
  • Tell customers when to regenerate, before a scheduled service call

Other connected Pro products coming soon.