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Why Your IntelliCenter Is Moving to the Pentair Home App
IntelliCenter systems are moving to the Pentair Home app for a better in-app experience and improved usability, plus an expanded line of pool products with remote monitoring options from Pentair.
Before starting, ensure you have the latest firmware and IntelliCenter2 mobile app version.
Instructions
I Don't Have A Pentair Home App Account
I Aready Have a Pentair Home App Account
1. Open the IntelliCenter2 app and click Upgrade when the pop-up message appears.
2. Update your password by following the prompts. This step is MANDATORY.
3. Download the Pentair Home app or open the app now.
4. Open the Pentair Home app and enter your email from the IntelliCenter2 app to Get Started.
5. Use your newly created password to login.
6. Review your connected products and begin using the app!
1. Open the IntellICenter2 app and click Upgrade when the pop-up message appears.
2. Open the Pentair Home app.
3. Login to the Pentair Home app.
4. Enter your Pentair Home app password to configure your IntelliCenter system.
It’s Easy to Move to the Pentair Home App
Once your IntelliCenter is moved into the Pentair Home app, pool control and management is easy. Anytime. Anywhere. Watch the video for step-by-step instructions to help you make the move.
FAQs
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Why can I only see "Local" as a connection option in the Pentair Home App? My system doesn't show under "Remote."
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Your migration may be incomplete. Start your move in the IntelliCenter2 app by clicking the Upgrade button in the pop-up.
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Why is IntelliCenter moving to the Pentair Home app?
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The Pentair Home app experience provides improved usability, user experience and design, allowing IntelliCenter owners to control pool equipment from anywhere with an expanded line of Pentair pool products.
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What happens if I already have a Pentair Home app account but use a different email for my IntelliCenter2 account?
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You must change your email ID in the Pentair Home app before you hit the Upgrade button in the “We’re Moving” pop-up in the IntelliCenter2 app. If you have already moved from IntelliCenter2 app to the Pentair Home app, you must reprogram all your connected pool devices other than your IntelliCenter.
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What if I have the same email for the IntelliCenter2 and Pentair Home apps?
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Once you see the “We’re moving” pop-up in the IntelliCenter2 app, hit Upgrade and follow the instructions. Log out and log back into your Pentair Home app. Your IntelliCenter will appear on your dashboard along with any other connected pool products (any house products will appear on the House Dashboard).
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What if I have the same email for the IntelliCenter2 and Pentair Home apps, but I forgot my Pentair Home app password?
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Reset your password in the Pentair Home app, then log out and log back into your Pentair Home app. Your IntelliCenter will appear on your dashboard along with any other connected pool products (any house products will appear on the House Dashboard).
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If I have the same email for the IntelliCenter2 and Pentair Home apps, will my Pentair Home products stay connected to my account?
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Connected pool products like the Prowler® 930W Robotic Inground Pool Cleaner or the IntelliFlo3® Variable Speed and Flow pool pump will remain on your Pentair Home app account even after you move your IntelliCenter.
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What if a dealer owns all the systems they install? Will these systems move along with their account?
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The Managed Users function and previous user settings will also migrate to the Pentair Home app.
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What if I use the IntelliCenter2 website and not the app?
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To continue using the IntelliCenter2 website, download the IntelliCenter2 app and follow the steps to move your account to the Pentair Home app. Once moved over to the Pentair Home app, you can access the app from a mobile device or web application.
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What if I skip downloading the IntelliCenter2 app and try to log in to the Pentair Home app?
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Downloading the IntelliCenter2 app allows both apps to identify the products connected to your profile for a more seamless experience and is the only way to move your account to the Pentair Home app.
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What if I have already winterized my pool?
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If your pool is closed for the winter - don’t worry; you can still move to the Pentair Home app. If you prefer to wait until you open your pool, Pentair will send you a reminder with instructions for how to move when you’re ready to re-open your pool.
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Is the Pentair Home app available on the Apple® Watch?
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The Pentair Home app will be available on Apple Watch® and widget soon.
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