Sump Controller Support

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Leverage the Support You Need to Help Minimize Flooding at Home

The Pentair Sump Controller is a dependable and connected smart device that delivers peace of mind. When waters raise, Sump Controller activates your sump pump even when the float switch fails, helping to minimize flooding. Be empowered to be in control of protecting your belongings. We’re here to help you accomplish that with dependable support.

Resources

Video

FAQs

Homeowner Guide

Sales Sheet

Smart Sump Pump Controller How to Video

Pairing Smart Sump Pump Controller to Your Account

How to install my Pentair Sump Controller?

Unplug your existing sump pump from wall outlet.
Plug your pump’s cord into the top outlet of the Sump Controller.
Plug the Piggyback Switch into the bottom outlet of the Sump Controller.
Plug the Pseudo Plug into the back of the Piggyback Switch.
Plug the included reed float switch wires into the side of the Sump Controller.
Plug the Sump Controller into the wall outlet.
Secure the High Level Switch to the discharge pipe with a cable tie. It should be located near the top of the sump pit.

How to add my device to the Pentair Home app?

From the Sump Controller, press and hold the MODE button for 4 to 15 seconds to enter the PAIRING MODE (blinking blue).
In the App, go to the Pentair dashboard, then press ADD A DEVICE.
Select SUMP CONTROLLER. Click CONTINUE on both the INSTALLATION and the Bluetooth® wireless technology PAIRING screens.
Choose the device (name will always start with the letter PNR). The Bluetooth icon will turn white after connecting, so you know you’ve made a successful connection.
Press CONTINUE on your phone when prompted.

How to connect my Sump Controller to WiFi?

Select your home WiFi account, add your home WiFi password and press CONTINUE.
Set the location of your Sump Controller. If you click on SELECT LOCATION, your current location should appear; select it and press SAVE. If not, manually enter the address. Press OK when prompted.
You are now connected!

How to connect my Sump Controller to WiFi?

Select your home WiFi account, add your home WiFi password and press CONTINUE.
Set the location of your Sump Controller. If you click on SELECT LOCATION, your current location should appear; select it and press SAVE. If not, manually enter the address. Press OK when prompted.
You are now connected!

Why is my pump not running when it’s supposed to be running?